1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Property address and details
- Photos uploaded for quote estimation
- Payment information (processed securely by Stripe)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning services
- Generate accurate quotes using AI-powered analysis
- Process payments and send receipts
- Send booking confirmations and service reminders
- Respond to your comments, questions, and requests
- Communicate about promotions and new services (with your consent)
3. Photo Usage
Photos you upload for quote estimation are analyzed by our AI system to assess cleaning requirements. Photos are:
- Used solely for generating accurate quotes
- Processed by Google Gemini AI for analysis
- Stored securely and deleted after 90 days
- Never shared with third parties for marketing purposes
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Cleaning professionals assigned to your service (limited to necessary details)
- Payment processors (Stripe) to complete transactions
- Communication providers (email and SMS services) for notifications
- Law enforcement when required by law
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security audits.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Export your data in a portable format
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookie settings through your browser.
8. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: hello@orbitcleaning.io
Phone: (650) 468-2389