Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Property address and details
• Photos uploaded for quote estimation
• Payment information (processed securely by Stripe)
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Generate accurate quotes using AI-powered analysis
• Process payments and send receipts
• Send booking confirmations and service reminders
• Respond to your comments, questions, and requests
• Communicate about promotions and new services (with your consent)

3. Photo Usage

Photos you upload for quote estimation are analyzed by our AI system to assess cleaning requirements. Photos are:

• Used solely for generating accurate quotes
• Processed by Google Gemini AI for analysis
• Stored securely and deleted after 90 days
• Never shared with third parties for marketing purposes

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Cleaning professionals assigned to your service (limited to necessary details)
• Payment processors (Stripe) to complete transactions
• Communication providers (email and SMS services) for notifications
• Law enforcement when required by law

SMS and Mobile Data Protection

We will never share, sell, or rent your mobile phone number or SMS opt-in information to third parties for marketing or promotional purposes. Your mobile information may only be shared with service providers (such as Twilio) who assist us in delivering SMS notifications that you have explicitly consented to receive. These service providers are contractually obligated to protect your data and use it only for the purpose of delivering our services.

When you opt in to receive SMS notifications from OrbitCleaning, your phone number is used solely for:

• Sending booking confirmations and service reminders
• Notifying you of cleaner arrival and service updates
• Sending appointment cancellation confirmations
• Responding to your text message inquiries

You may opt out of SMS notifications at any time by replying STOP to any message. Your phone number will remain in our database for account management purposes, but you will no longer receive SMS notifications.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security audits.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookie settings through your browser.

8. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: hello@orbitcleaning.io
Phone: (650) 468-2389